At Rozelia Jewelry, we’re committed to delivering your orders quickly and reliably. This policy outlines our shipping procedures.

Processing time:
From the day the order is placed, we will immediately start to design and customize your personalized order, and we will print the item specially for you. Depending on the complexity of the product, the customization time is usually 2 -3 days(Monday-Friday).

Order cutt-off time:
15:00 (GMT+01:00) Central European Standard Time (Stockholm). Orders placed after this time will be processed the next business day.

Shipping Time:All items are shipped from our warehouse in Sweden, and currently, we only offer standard free shipping via Postnord within Sweden, 5- 7 days(Monday-Friday).Free for orders above 500 SEK | 40 SEK for orders under 500 SEK

Order tracking:
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website after 24 hours, and also on our order tracking page.If you have any trouble tracking your parcel, please contact us. We’d be happy to help you out!

Address Change:
Once the package is on its way, we are unable to change the delivery address. If you need to change the delivery location of your order, please contact us or online chatbot within 24 hours of placing your order.

Order Cancellations:
All orders placed on our website may be canceled before they are shipped. If you contact us on time, we will refund the full payment to your payment method.
However, for orders already in transit or that have been processed, we regret that we can not cancel these orders.

About Tax:

• There will be no more charges once you have placed your order successfully.
• If you still have some concerns about the tax, please contact us. We're here to help you.

Missing Items:
We apologize if an order gets stuck at customs, is sent back, or is even lost during the delivery process! Please contact our support team immediately to enquire if you would like either a refund or a replacement for your order.

Communications and updates:
We will notify you of any unexpected delays or issues related to processing or delivery as soon as possible.

Contact Us:
For any questions regarding shipping or your order, please contact us at:
Store name: Rozelia jewelry
Company name: R&J Studio AB
Address: Gulli Petrinis väg 12352 20 Växjö, Sweden
Phone: +46700318884
Email: support@rozeliajewelry.com
Vat number: SE559366784201
Contact form: Contact
Business hours/days: 8:00-17:00/Mon-Fri
Time zone: (GMT+01:00) Central European Standard Time (Stockholm)

Thank you for shopping with Rozelia Jewelry! If you're not entirely satisfied with your purchase, we're here to help.

Returns:

• Items must be returned within 30 days of delivery.
• To be eligible for a return, items must be:

Unauthorized returns will not be accepted. Please initiate the return process before sending back any item.

How to Initiate a Return:

1. Contact Us: Email us at support@rozeliajewelry.com with your order number, reason for return, and photos/videos (if applicable).
2. Return Approval: Our customer support team will respond within 3 business days to confirm eligibility.
3. Ship the Item Back:

Return label: 
Once your return request is approved, we will email you a return shipping label. You can download and print it.

Restocking fees:
We do not charge restocking fees for returns.

Return Shipping Charges:

• If the return is due to our error (e.g., wrong item or defective product), we’ll cover return shipping.
• If the return is for personal reasons (e.g., unwanted item, wrong size), you are responsible for the return shipping cost.

Refunds:

• Once we receive and inspect your return, we’ll notify you of the refund decision.
• If approved, a refund will be issued to your original payment method.

Refund Processing Times:

The refund will be automatically processed via your original method of payment within 7 business days. Please note that your bank or credit card company may require additional time to process and post your refund.

Exchanges:

If you need a different size or product, we recommend:

1. Returning your item first
2. Then, placing a new order for the desired item

1-Year Warranty:
All products are backed by a1-year warranty against manufacturing defects.
Contact us atsupport@rozeliajewelry.comif you encounter any quality issues during this period.

Important Note on Color & Appearance:
Product colors may vary slightly due to lighting, screen settings, and photography. Please refer to the actual item received.

If you need help at any stage, don’t hesitate to reach out to our team.
Your satisfaction is our priority.

Our Contact Information:
Store name: Rozelia jewelry
Company name: R&J Studio AB
Address: Gulli Petrinis väg 12352 20 Växjö, Sweden
Phone: +46700318884
Email: support@rozeliajewelry.com
Vat number: SE559366784201
Contact form: Contact
Business hours/days: 8:00-17:00/Mon-Fri
Time zone: (GMT+01:00) Central European Standard Time (Stockholm)