Domestic: Sweden
International: The United States and EU countries (Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Romania, Slovakia, Spain)

Sweden: we offer free shipping for orders above 500 SEK | 40 SEK for orders under 500 SEK
USA: Free for orders above $200 | $20 for orders under $200
EU: Free for orders above €150 | €15 for orders under €150

Domestic: For orders in Sweden we use Postnord.
International: DHL, FedEx

Yes. We proudly offer a lifetime warranty on all our sustainably created diamonds. We guarantee the accuracy of the diamond grades listed on our site. If your diamond is ever found not to meet the promised characteristics, we will replace it with one that meets or exceeds those specifications.

Grading accuracy is determined using standard gemological techniques, with the following tolerances:

• Angles: ±0.2º
• Linear measurements: ±0.02 mm

If you choose to have your diamond graded independently, it must:

• Be graded loose (not set in a ring or other jewelry)
• Be evaluated by a recognized gemological lab (such as GCAL, IGI, or GIA)
• Evaluations by local jewelers are not accepted for warranty purposes

To file a claim, you must:

• Allow us to inspect both the diamond and the gemological report
• Cooperate with us to resolve the issue amicably

Warranty Exclusions:
This warranty does not cover diamonds that have been:

• Damaged by unreasonable force or harmful conditions
• Stored or cleaned improperly
• Altered, abused, or subject to wear and tear

This warranty is non-transferable and only valid for the original purchaser.

We've a 30 days hassle free return policy. Please review our return and refund page.

All orders placed on our website may be canceled before they are shipped. If you contact us on time, we will refund the full payment to your payment method.
However, for orders already in transit or that have been processed, we regret that we can not cancel these orders.

We accept the following secure payment options:

• Visa
• Mastercard
• American Express
• Google Pay
• Maestro
• Shop Pay
• UnionPay
• Klarna
• PayPal

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We're happy to help! Contact us anytime via email or phone for further assistance.

Phone:+46700318884
Email:support@rozeliajewelry.com
Address:Gulli Petrinis väg 12352 20 Växjö, Sweden
Business hours/days:8:00-17:00/Mon-Fri
Time zone:(GMT+01:00) Central European Standard Time (Stockholm)